Returns

Piersoul Kevin Jacques · Business ID 3544727-5

contact@tcgluma.com · +358 46 801 6942

Telephone service in English

Business address: Härmälänsaarenkatu 3 A3 33900 Tampere Finland

Return address: Pending — do not send returns to a placeholder address. Contact us by email.

Registry status: Pending. VAT status: Pending.

Right of withdrawal

Updated 8 October 2026. You may withdraw from an online goods contract by giving an unambiguous notice within 14 days after receiving the goods. The day of receipt is excluded. For goods from one order delivered separately, the period begins when the last goods arrive. You may also notify us before delivery. You may withdraw from the whole order or an identified part. No reason is required.

Send notice using our online withdrawal form or the seller's email in the contact details. You may use the model form below or another unambiguous statement. No new account or merchant approval is required to give notice. Merely returning goods or failing to collect a shipment is not by itself a withdrawal notice. Keep the notice and evidence of sending or receipt.

If statutory withdrawal information was not supplied, the period may extend for 12 months after the original period. If the missing information is supplied during that time, the period ends 14 days after you receive it. If the last day of a statutory period falls on a Saturday, Sunday, public holiday, Independence Day, May Day, Christmas Eve or Midsummer Eve, you may act on the next working day. The form remains available after an estimated deadline; entitlement is assessed individually.

Returning goods and costs

Return goods without undue delay and within 14 days after giving notice. You meet the deadline by dispatching them in time. Use the confirmed return address in the contact details. If it is missing, contact us promptly: never send goods to a placeholder address. Requesting instructions is not a request for approval to withdraw, and our failure to give instructions must not prejudice your statutory rights.

For ordinary withdrawal, you pay the direct return postage. We pay the necessary costs for defective or incorrectly supplied goods and where the law otherwise requires. Our goods can be returned by ordinary post; the price depends on your chosen service, package size and weight. Check its price before posting. We charge no handling, restocking or return fee for ordinary withdrawal. Pack carefully, preferably in the original or equally protective packaging. Keep proof of dispatch. We do not automatically assign all return-transport risk to you; responsibility is assessed under the law and any negligence.

Inspection and diminished value

You may inspect the nature, characteristics and functioning of goods as you would in a shop. Opening goods or packaging does not automatically remove withdrawal rights. Removing a collectible's protection, damaging a card, opening a sealed random-content pack or unnecessarily damaging collectible packaging may, however, reduce value beyond what necessary inspection requires.

We may deduct only actual, evidenced loss of value caused by unnecessary handling, where the law permits. We assess the returned goods individually and explain any deduction. We apply no automatic 100% deduction, fixed refurbishment charge or general ban on returning opened goods. Failure to provide statutory information may prevent a diminished-value charge. This does not restrict defect remedies.

Reimbursement

We reimburse payments within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or reliable proof of dispatch, whichever occurs first, unless we offered to collect them. For withdrawal from the whole order we also reimburse the least expensive standard delivery option we offered; we need not reimburse the extra cost of your chosen premium service. For partial withdrawal we reimburse the withdrawn goods and delivery costs attributable to them as required by law, without imposing a retrospective delivery penalty.

We use the original payment method unless you expressly agree to another method without fees to you. You do not have to accept a gift card. A refund does not depend on retaining membership benefits.

Uncollected shipments

Non-collection does not replace a withdrawal notice. Where a shipment is not collected and no withdrawal notice is given, we may recover only legally recoverable, actual and reasonable costs caused, such as the carrier's return charge and necessary redelivery. We itemise the costs and their basis. We impose no invented penalty or automatic fixed fee. Seller-caused delivery errors and other statutory exceptions are taken into account.

Defective, incorrect or transit-damaged goods

Contact the seller, describe the problem and identify the order. Photographs or other available evidence help, but a claim does not require an unboxing video or original receipt if purchase can be proved otherwise. Report a defect within a reasonable time after discovering it; notice within two months after discovery is always timely. Stop using an unsafe product.

Statutory defect liability also covers used goods. Finnish liability has no general two-year maximum; it depends, among other things, on the product's reasonably expected useful life. A defect appearing within one year after delivery is generally presumed to have existed on delivery unless shown otherwise or incompatible with the nature of the goods or defect. Any commercial guarantee is additional to statutory rights.

You may primarily request repair or replacement under the law unless your chosen remedy is impossible or disproportionately costly. Remedy must be free, within a reasonable time and without significant inconvenience. An individual card cannot always be replaced; where statutory conditions are met, you may request a price reduction or terminate the contract. Compensation for losses is provided as required by law. We arrange necessary returns and bear the necessary delivery costs for defective or incorrect goods. The ordinary-withdrawal postage rule does not apply to those costs. You do not have to pursue only the manufacturer.

Model withdrawal form

You may print or copy this form. Complete and send it only if you wish to withdraw. The recipient is the seller identified in this page's contact details; use the stated email or confirmed postal address.

• I hereby give notice that I withdraw from my contract for the sale of these goods: ______
• Order number or other order identification: ______
• Ordered on / received on (delete as appropriate): ______
• Consumer's name: ______
• Consumer's address: ______
• Email for acknowledgment (online form): ______
• Date: ______
• Signature (paper form only): ______

Handling notices and disputes

The online form lets you review the notice before explicitly confirming it. We record the receipt time and send an email acknowledgment. This proves receipt of the notice; it is not a refund decision. If the email does not arrive, check spam and contact us. Anonymous submissions disclose no order information. We verify authority before linking a notice to or changing an order. Timely notice does not depend on completion of that verification.

Membership calculations do not determine withdrawal rights. A refund reduces spend counted for future benefits, but previously paid orders are not repriced. For disputes, contact Consumer Advisory Services and the Consumer Disputes Board.